“Without each one of the Staples / Marke team, our go live launch date would not have been possible. The team showed true dedication and determination. The time and effort put in was just amazing. The professionalism and the endless hours spent was impressive.
It feels good to operate with a team that is so self-reliant and motivated and who, despite having a busy schedule, made the project look easy. The amount of effort that the team put into the job to complete it was tremendous. The energy levels and the sincerity which was displayed were exemplary. You not only motivate others but also push them to give their all at work. I am so blessed to have been able to work with all of you.”
“We work closely with Marke Creative due to their expert local market knowledge and flexibility to react to local market conditions, giving us an advantage to offer a market-specific range while reacting to any potential issues effectively for our dealers and end-customers. The Marke Creative team represent many of our core values: by challenging the norm and continually offering a range that excites and ignites the brand passion. Having worked with Marke Creative for a number of years, the team’s passion for what they do shows through in everything they do.“
“My experience with Marke Creative representatives is that they always go above and beyond. Communication is great. If something is out of stock, or the lead time may take longer than average, they always source a great alternative for me. The team are very knowledgeable about their products. In light of this, I have found that the quality of the products has been superb.”
“We were particularly impressed by the level of commitment and professionalism that characterises the organisational culture at Marke Creative. We also recognise and admire Marke Creative’s passion for sustainability which was the theme of our event.”
“Your support, ideas, thinking and can-do attitude enabled us to develop a sustainable solution our exec team were happy to stand behind and also one we could use across our 3000 convenience store estate.”
It is the policy of Marke Creative Merchandise Limited to source, customise, stock hold and supply promotional merchandise, business gifts and related items to businesses and retailers.
The company’s overall objective is to build successful long term relationships and provide on-going commitment to achieving business excellence based on highest practicable quality products and services. Marke Creative Merchandise is committed to implementing appropriate systems and processes and will therefore:
Understand current and potential future requirements and expectations of our customers.
Work closely with our customers, suppliers and partners to achieve business and other objectives.
Deliver products and services of the highest practicable quality, reliability and consistency that meet our customers’ requirements.
Implement quality, environmental and health and safety management in a systematic and planned way through the application of management systems that support the delivery of the business plan
Educate and train our employees to support the delivery of high quality work
Establish and measure performance and customer satisfaction against appropriate quality and environmental objectives and/or targets
Ensure that the requirements of the working time directive and Health and Safety policies and any other legislation or regulations are consistently maintained
Review the performance of the QEMS and our objectives to ensure their effectiveness and continued suitability at our 12 monthly management review meetings. It is our policy to improve the performance of the QEMS.
To achieve high quality product and service the company ensures that…
all staff are actively encouraged to propose solutions to improve the service delivery within the business
everyone involved in the quality aspects of the business has clearly defined responsibilities and staff are adequately trained, motivated and competent for the job they are required to do
quality issues do not take precedence over health, safety or environmental issues, and are actively supported
while supporting the business service, the principal quality objective is to ensure customer satisfaction and continual improvement in the level of service provision
the selection of externally provided services will be consistent with the company’s quality aspirations, thus ensuring that the company’s health, safety and environmental culture is not compromised and staff, customers and third parties are not put at risk
Compliance to all relevant quality, environmental and health and safety legislative requirements and regulations are adhered to.
All failings to achieve the highest practicable quality will be investigated and corrected at the earliest opportunity and appropriate action taken to ensure diminished likelihood for failing in the future. These actions are to include:
Appropriate training to be provided to all those involved in the operation
Lessons arising are disseminated widely within the organisation at management and operational levels
As a company we pride ourselves on delivering high quality products and services to our customers whilst preventing the amount of pollution produced. This responsibility, as that of continual improvement, is shared between the management and staff.
As a team of Directors we take full responsibility to ensure this policy is communicated and implemented throughout our organization.
Managing Director